Clinical Workflow Solutions

Clinical workflow is the structured sequence of tasks healthcare professionals perform to deliver patient care. It encompasses the entire patient journey, from initial contact to follow-up care. Clinical Workflow Solutions enhances communication and collaboration for streamlining work in a hospital or clinic using various tools like Healthcare Communication Platforms or Virtual Medical Assistants.

The need for outsourced support varies from clinic to clinic. Professionally trained for your clinic needs, dedicated and courteous Medical Virtual Assistants can lessen the strain on your staff instantly and improve patient satisfaction with the care they receive at your clinic.  

The spectrum of supportive assistance a Virtual Assistant can provide covers many clinical workflows. For all practical purposes, these VA’s are your own staff members, and function as such remotely under the supervision of the Provider and Clinic Administrator very similar to the staff that work in-person. 

• New and existing patient visits and post-visit engagement. 
• Documenting Insurance information and any other patient intake 
• Reminding patients about their scheduled appointments to minimize no-shows 
• Prepping the patient’s chart for an upcoming visit.  
• Answering patients’ calls promptly and returning voicemails 
• Conducting scheduled appointments with doctors and other care team members 
• Refill prescription or ordering labs (Restrictions apply) *  
• Providing Imaging and Laboratory test results to patients. 
• Insurance verification, prior authorization, and eligibility  
• Post-procedure follow-up 
• Generating referrals and many others   

Finally, the clinical workflow includes monitoring outcomes and making necessary adjustments. Throughout, tasks may be performed by individuals or teams, sequentially or simultaneously, within or across healthcare organizations. 

To Learn More: Make Your Clinic Efficient. Book a 1-to-1 Consultation with Us.

Efficiency is the need of the hour in the US Healthcare Industry 

Efficient clinical workflow is crucial in healthcare, yet the sector faces significant inefficiencies. In a report published by the 11th Annual Health IT Industry Outlook Survey Report, 60% of healthcare CIOs report that inefficient processes and lack of automation are top frustrations for users. Studies indicate that 40% of clinical office work may be redundant, highlighting the need for streamlined processes.  

Communication methods in healthcare remain outdated, with 25% of hospitals still relying on pagers, 90% using fax machines, and email being used for critical information. This reliance on obsolete technology hinders effective collaboration and timely patient care.  

Clinical Workflow Solutions: Efficiency = Performance

Streamlined processes allow healthcare providers to focus more on patient care leading to better outcomes and higher-quality care. Whether it is answering patient calls, scheduling appointments and follow-ups, or submitting reimbursement claims, each factor is important.  

Ideally, efficient clinical workflows reduce time wasted on redundant tasks, enabling staff to attend to direct patient care and complete day-to-day tasks promptly collaborating with others when necessary. The processes result in shorter wait times, better communication, and an overall improved patient experience. 

Learn More: Benefits of Centralized Communication & Collaboration in Healthcare 

In modern days, healthcare practices demand standardized procedures and clinical workflow automation to bring efficiency and accountability. It enhances patient safety leading to the potential growth of healthcare organizations. 

How can Clinical Workflow Solutions Improve your Clinic? 

• Leverage technology and automation: Implement clinical information systems, electronic health records, and digital solutions to automate manual tasks, streamline communication, and improve decision-making. 
• Optimize patient scheduling and engagement: Maximize appointments through automated reminders to reduce no-shows. Simplify check-in/out processes to improve overall patient flow. 
• Prioritize healthcare-focused communication system: Leverage AI-based automation for clinical workflow solutions reduce documentation burden and improve clinical decision-making. Implement cloud-based solutions for revenue cycle management and other administrative tasks. 
• Foster a culture of continuous improvement: Regularly train staff on clinical workflow solutions, treating the process like a sports team practice. Understand the client’s perspective to identify areas for improvement. Continuously evaluate and refine processes, considering dependencies and potential impacts on other areas of the organization. 

How Doctoc will help with Creating an Efficient Clinical Workflow? 

Imagine a world where your clinic runs like a well-oiled machine, every cog turning in perfect harmony. That’s the reality Doctoc brings to your practice. This innovative platform transforms clinical workflows by combining medical telephony, collaborative workflows, and digital faxing. The system features an intelligent automated answering service with dynamic on-call scheduling, ensuring proper call routing. It also transforms the clinic’s phone number into a secure patient portal for HIPAA-compliant text messaging, streamlining patient-provider communication. 

Furthermore, Doctoc automates procedure management by delivering timely prep instructions and post-procedure reminders. The system facilitates proactive patient engagement through efficient recall processes and simplified follow-up appointment scheduling. These clinical workflow solutions work in concert to optimize clinic operations, improve patient communication, and boost overall healthcare delivery efficiency, ultimately leading to better patient outcomes and increased productivity.