HIPAA-Compliant Medical Phone Service and Fax
A robust, cloud-based HIPAA-compliant phone service purpose-built for medical practices to streamline workflows, enhance clinical communication and collaboration, and give healthcare providers the control they need, without the tech headaches.
This EMR-ready medical phone system easily handles a high volume of calls, ensuring clear, compliant interactions with real-time responsiveness and intuitive call routing and peace of mind for administrators, providers, and patients alike.
Schedule A DemoThis EMR-ready medical phone system easily handles a high volume of calls, ensuring clear, compliant interactions with real-time responsiveness and intuitive call routing and peace of mind for administrators, providers, and patients alike.
What Customers Are Saying About Our Medical Phone Service
As an administrator overseeing three hospital clinic locations with multiple providers, I am impressed that the Doctoc system is easy to implement, improves our workflow.
~ Richard Wedig
Chief Clinic & Surgical Services Officer
Wickenburg Community Hospital
As a consultant to hospitals and clinics, I highly recommend Doctoc. The software is simple to use and the Doctoc team is easy to work with. In fact, everything is easy with Doctoc!
~ Jeff Russell
Chief Executive Officer
Cornerstone Business Solutions
We have found Doctoc to be reliable well-designed software. The team at Doctoc is a pleasure to interact with, and is responsive to support and feature requests.
~ Paul M. Corsello, MD
Huron Gastro/Center for Digestive Care,
Ypsilanti, MI.
A HIPAA-Compliant Medical Phone System For Today's Clinics
Doctoc's HIPAA-compliant phone service merges VOIP simplicity with proprietary software guaranteed to improve patient outcomes. It secures and timestamps all calls, voicemails, and text messages, enabling real-time clinical communication and thorough documentation. This centralized medical phone system strengthens team collaboration, reducing care gaps and response delays, ensuring everyone stays on the same page.
- Patients can talk directly to a staff member, leave a voicemail, or send a text message for faster, easier communication.
- Call routing is customized to your clinic’s workflow, ensuring that each call is directed to the desired designation every time.
- Transcribe voicemails with instant call back and one-click transfer to the patient's EMR.
By centralizing communication, this HIPAA compliant medical phone
system strengthens collaboration among teams, reducing gaps in care
and delays in response. Whether you're managing urgent questions,
scheduling changes, or post-visit follow-ups, streamlined clinical
communication ensures everyone is on the same page.
Watch It NowHIPAA-compliant Phone Service built for Clinics of All Sizes
Hundreds of phone calls flood your clinic every day. Our reliable Medical Phone System scales instantly to handle incoming calls, facilitating seamless communication across multiple locations, allowing staff to work remotely, even during outages, by leveraging cellular networks and geographically distributed data centers. This ensures constant accessibility, reliability, and coordinated care.
- Scales instantly and infinitely to handle any number of simultaneous phone calls.
- Patients never hear a busy signal with our medical phone system.
- Easily add and remove users or locations as your practice grows.
Your clinic can't afford bottlenecks. Doctoc's robust HIPAA compliant
phone system scales instantly, allowing for uninterrupted clinical
communication during peak hours or emergencies. Clinics of all sizes
benefit from the flexibility, security, and simplicity of a fully integrated
medical phone system.
Unite Your Care Team With a Centralized Inbox
Whether your staff works from Philadelphia or the Philippines, it does not matter. Everyone remains connected to your cloud-based, HIPAA-compliant phone system through desktop, mobile device, or VoIP phones, allowing you to answer phone calls and respond to voicemails collaboratively with a task-progress indicator and color coding, making it more efficient.
Capture all patient communication touchpoints in one place – Doctoc Webscreen.
Convert transcribed unattended voice mails into work items and track progress to completion.
Remove communication silos and overlapping work redundancy among staff.
True clinical communication means more than answering calls a good medical phone service
helps you act on them with speed and accuracy. With Doctoc’s HIPAA-Compliant Phone Service, messages are turned into measurable tasks, helping staff respond confidently no matter
where they’re located. This turns communication into coordinated care.
Take Charge of Your HIPAA-compliant Phone System
True clinical communication means more than answering calls; a good medical phone service helps you act on them with speed and accuracy. You don’t need a phone tech to configure your system – you are in control of your medical phone system, so you can quickly adjust for growth, staff changes, work-at-home, or whatever comes your way.
- Record new announcements as needed – or have the system narrate them for you.
- Set up and change call routing at any time.
- Add or change users, including remote workers, with just a few clicks.
Teamwork and Efficiency
Doctoc's unified medical phone service empowers your staff with best-in-class teamwork tools. Beyond just ringing, it ensures every patient call, voicemail, or electronic communication is correctly logged, tracked, and followed up on, with immediate escalation when needed. This enables smart escalation, intuitive dashboards, and real-time collaboration, ensuring your team operates in perfect sync.
- Work-groups customized to your clinic workflow.
- Work items can be viewed and acted upon by anyone within the work group.
- Workload becomes more evenly distributed, resulting in improved efficiency and response times.
HIPAA compliant medical phone system should do more than just ring it should work. That’s
why Doctoc delivers smart escalation, intuitive dashboards, and real-time collaboration,
ensuring your team doesn’t just communicate they operate in perfect sync.
Instant Visibility and Accountability in Clinical Communications
All communications are documented, providing both micro- and macro-level managerial insights. Doctoc's HIPAA-compliant phone service offers a comprehensive view of employee productivity, patient call and message handling, top performers, and more, all accessible through Doctoc’s built-in administrative dashboard. Ultimately helping leadership observe trends, spot communication slowdowns, and optimize how your team collaborates.
- Monitor the status of outstanding patient requests or action items.
- Track the time taken to complete a task item.
- View top performers by department and employee level.
Improved clinical communication means more than just tracking metrics in your medical
practice phone system. Our HIPAA compliant phone system lets leadership observe trends, spot
communication slowdowns, and optimize how your team collaborates. Transparent clinical communication turns oversight into insight.
Schedule A DemoOne Click Done
Streamline workflows and improve data accuracy by transmitting patient messages directly into your EMR with just one click using our medical phone system.
Read More
An Efficient HIPAA Compliant Medical Phone System
Doctoc’s medical phone system is designed to unify clinical communication, simplify workflows, and ensure every interaction is secure and traceable whether staff are onsite or remote.
Schedule A Demo
Cloud-Based Phone System
Accessible from anywhere using desktops, mobile devices, and IP phones with unlimited extensions and voicemail boxes for each departmental member to participate in the clinic workflow
Staff Collaboration
Enables collaborative workflow by allowing department members to receive phone calls or messages that can be viewed and filtered by any designated team member with our medical phone service. This level of visibility improves clinical communication across teams and supports faster coordination through our medical phone system.
Smart Triage
Program the HIPAA-compliant phone system that routes high-priority calls to the appropriate hunt group for an immediate response. This ensures urgent needs are addressed without delay and supports safer, more responsive clinical communication across your practice.
Transcribed Voicemails
Reading is eight times faster than listening. Every single unanswered voicemail is transcribed, timestamped, and logged into our HIPAA-compliant phone system as a trackable work item with our medical phone service. Read for ease and listen if necessary.
Verified Call Back Number
Verified caller number while capturing the message, providing a ONE-touch call-back feature for efficiency and precision. Caller ID is always hidden for after-hours calls.
Extensive Administrative Oversight
Doctoc monitors every call and message and how they are handled. Get clear insights into your clinic’s performance at the macro and micro levels. Our HIPAA-compliant phone service also allows administrators to audit communications, review staff activity, and improve operational decision-making.
How to Book a Medical Virtual Assistant
It's Super Easy To Work With Us
14-Day Free Trial & No Binding Contract
We take pride in the quality of our services and are confident that once you experience the Doctoc difference, you’ll never look back. Whether you need a medical phone service or several medical phone systems, we’re here to help you.
Fair, Affordable Pricing for Medical Phone Service
Along with enhancing your patient interactions, we’ll also reduce your financial burden. Our
cost-effective solutions help you stay on task.
Quick Set Up & Easy Onboarding
From start to finish, an average rollout for our medical practice phone system takes just a few days! We’ll set up all account essentials & provide tailored guidance from the beginning to the go-live date.
Our Commitment To Peace Of Mind Roll-Out
The last few years have taught us that adaptability is key. Doctoc’s HIPAA compliant phone
service is scalable and adaptable to grow with your practice, no matter how expansive you need
your medical practice phone system to be.
Frequently Asked Questions
Find Answers in Our FAQ: We understand that you may have questions, and we're here to help.
Browse through our Frequently Asked Questions for quick, comprehensive answers to common
inquiries about our services, policies, and more. If you don't find what you're looking for, feel
free to contact us for further assistance.
What is Doctoc?
Doctoc is an advanced, all-in-one clinical communications platform specifically designed for medical clinics. It helps optimize clinic workflows through reliable and customized communication solutions, such as medical phone systems.
How does Doctoc help streamline clinic operations?
Doctoc automates end-to-end clinical communications, enhancing the efficiency of your practice. It manages everything from phone call handling and appointment scheduling to eligibility checks and prior authorizations.
What additional support does Doctoc offer?
In addition to automation, Doctoc provides highly qualified and trained virtual assistants who can handle a variety of tasks, ensuring that your clinic maintains a personal touch when interacting with patients. They are even trained to use your medical practice phone system.
How reliable is Doctoc’s HIPAA compliant phone service?
Doctoc has a proven track record of reliability, ensuring your clinic’s communications run smoothly and without interruption. This HIPAA compliant phone system integrates directly with your EMR. Our platform is designed to efficiently support the critical needs of medical clinics.
What kind of training do the virtual assistants have?
DocToc’s virtual assistants are highly trained and well-qualified to handle a range of clinical administrative tasks, including patient communications, managing authorizations, and scheduling. They can even manage your medical phone service!
Does Doctoc’s HIPAA compliant medical phone system integrate with existing clinic systems?
Yes, Doctoc’s HIPAA compliant phone system is built to integrate seamlessly with many existing clinical systems, ensuring minimal disruption and a smooth transition to our platform. Unlike other medical phone systems, we ensure you have an enjoyable experience from day one.