HIPAA Compliant Medical Phone Service and Fax System
A single missed call from a
patient is one too many.
Doctoc's VOIP telephone
service is designed by
Doctors and Clinic
Administrators exclusively
for medical clinics, small and
large. Our integrated
software provides your staff
with tools to improve their
workflow and efficiency
Schedule A Demo
What customers are saying
As an administrator overseeing three hospital clinic locations with multiple providers, I am impressed that the Doctoc system is easy to implement, improves our workflow.
~ Richard Wedig
Chief Clinic & Surgical Services Officer
Wickenburg Community Hospital
As a consultant to hospitals and clinics, I highly recommend Doctoc. The software is simple to use and the Doctoc team is easy to work with. In fact, everything is easy with Doctoc!
~ Jeff Russell
Chief Executive Officer
Cornerstone Business Solutions
We have found Doctoc to be reliable well-designed software. The team at Doctoc is a pleasure to interact with, and is responsive to support and feature requests.
~ Paul M. Corsello, MD
Huron Gastro/Center for Digestive Care,
Ypsilanti, MI.
Not Just Another Phone System - A Medical Phone Service For Today's Clinics
Doctoc's HIPAA compliant phone service
combines the simplicity of VOIP phones
with proprietary software guaranteed to
improve patient outcomes.
- Patients can talk directly to a staff member, leave a voicemail, or send a text message for faster, easier communication.
- Call routing customized to your clinic workflow, ensuring each call directly reaches the desired designation every time.
- Transcribed voice mails with instant call back, and one click transfer to patient's EMR.
Reliable, Robust, Agile
Do Sunday nights keep you awake
for the Monday morning onslaught of
phone calls?
Hundreds of phone calls flood your clinic
every day. Doctoc medical phone system is
engineered to scale on demand with
practically no downtime.
- Scales instantly and infinitely to handle any number of simultaneous phone calls.
- Patients never hear a busy signal.
- Easily add phone numbers or locations as your practice grows.
Unite Your Care Team With A Centralized Inbox
Whether your staff works from
Philadelphia or the Philippines, it
does not matter. Everyone
remains connected to your
phone system through desktop,
mobile device, or VOIP phones,
answer phone calls and respond
to voicemails collaboratively with
a task-progress indicator and
color coding to make it efficient.
Take Charge Of Your Entire Phone System
You don’t need a phone tech to configure your system – you are in control of your HIPAA compliant phone service, so you can quickly adjust for growth, staff changes, work-at-home, or whatever comes your way.
- Record new announcements as needed – or have the phone system narrate them for you.
- Set up and change call routing at any time.
- Add or change users – including remote workers – with a few clicks.
Teamwork and Efficiency
Doctoc's HIPAA compliant phone service
empowers your staff with best-in-class
teamwork tools. Ensures every patient call,
voicemail, or electronic communication is properly
logged, tracked, and followed-up including
immediate escalation where needed.
- Work-groups customized to your clinic workflow.
- Work-items can be viewed and acted upon by anyone within the work-group.
- Work-load becomes more evenly distributed improving efficiency and response time.
Instant Visibility and Accountability in Clinical Communications
All communications are
documented with micro and macro
level managerial insights. Doctoc's
HIPAA compliant phone service
offers a holistic view of employee
productivity, patient call and
message handling, top performers,
and more with Doctoc’s built-in
administrative dashboard.
- Monitor the status of outstanding patient requests or action items.
- Track the time taken to complete a task item.
- View top performers by department and employee level.
One Click Done
Streamline workflows and improve data accuracy by
transmitting patient messages directly into your EMR with
just one click.
Schedule A Demo
An Efficient Medical Telephone System
Cloud-based Phone System
Accessible from anywhere using Desktop, Mobile, and IP Phones with unlimited extensions and voicemail boxes for each departmental member to participate in the clinic workflow
Staff Collaboration
Enables collaborative workflow by allowing department members to receive phone calls or messages that can be viewed and filtered by any designated team member
Smart Triage
Program the system that routes high-priority calls to the appropriate hunt group for an immediate response
Transcribed Voicemails
Reading is 8 times faster than listening. Every single unanswered voicemail is transcribed, timestamped, and logged into the system as a trackable work item. Read for ease and listen if necessary
Verified Call Back Number
Verified caller number while capturing the message providing a ONE-touch call-back feature for efficiency and precision. Caller ID is always hidden for after-hour calls
Extensive Administrative Oversight
Doctoc monitors every call and message and how they are handled. Get clear insights into your clinic’s performance at the macro and micro levels
How to Book a Medical Virtual Assistant
It's Super Easy To Work With Us
14-Day Free Trial & No Binding Contract
We take pride in the quality of our services & are confident that once you experience the Doctoc difference, you’ll never look back
Fair, Affordable Pricing
Along with enhancing your patient interactions, we’ll also reduce your financial burden. Our cost- effective solutions help you stay on task and on
budget
Quick Set Up & Easy Onboarding
From start to finish, an average roll-out takes just days! We’ll setup all account essentials & provide tailored guidance from start to the go-live date
Our Commitment To Peace Of Mind roll-out
The last few years have taught us adaptability is key. Doctec’s HIPAA Compliant Phone Service is scalable & adaptable to grow with your practice
Frequently Asked Questions
Find Answers in Our FAQ: We understand that you may have questions, and we're here to help. Browse through our Frequently Asked Questions for quick, comprehensive answers to common inquiries about our services, policies, and more. If you don't find what you're looking for, feel free to contact us for further assistance.
What is Doctoc?
Doctoc is an advanced, all-in-one Clinical Communications Platform specifically designed for medical clinics. It helps optimize clinic workflows through reliable and customized communication solutions.
How does Doctoc help streamline clinic operations?
Doctoc automates end-to-end clinical communications, which enhances the efficiency of your practice. It manages everything from phone call handling and appointment scheduling to eligibility checks and prior authorizations.
What additional support does Doctoc offer?
In addition to automation, Doctoc provides highly qualified and trained Virtual Assistants who can handle a variety of tasks, ensuring that your clinic maintains a personal touch when interacting with patients.
How reliable is Doctoc's platform?
Doctoc has a proven track record of reliability, ensuring your clinic’s communications run smoothly and without interruption. Our platform is designed to support the critical needs of medical clinics efficiently.
What kind of training do the Virtual Assistants have?
DocToc’s Virtual Assistants are highly trained and well-qualified to handle a range of clinical administrative tasks, from patient communications to managing authorizations and scheduling.
Does Doctoc integrate with existing clinic systems?
Yes, Doctoc is built to integrate seamlessly with many existing clinical systems, ensuring minimal disruption and a smooth transition to our platform.