HIPAA Compliant Texting

Healthcare Text-messaging designed by clinicians is a secure, affordable platform for medical providers and clinic staff. HIPAA-compliant and patient-preferred, Doctoc helps you easily route messages and manage communications between patients and their care teams with two-way text messaging.
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What customers are saying

As an administrator overseeing three hospital clinic locations with multiple providers, I am impressed that the Doctoc system is easy to implement, improves our workflow.

~ Richard Wedig

Chief Clinic & Surgical Services Officer Wickenburg Community Hospital
As a consultant to hospitals and clinics, I highly recommend Doctoc. The software is simple to use and the Doctoc team is easy to work with. In fact, everything is easy with Doctoc!

~ Jeff Russell

Chief Executive Officer Cornerstone Business Solutions
We have found Doctoc to be reliable well-designed software. The team at Doctoc is a pleasure to interact with, and is responsive to support and feature requests.

~ Paul M. Corsello, MD

Huron Gastro/Center for Digestive Care, Ypsilanti, MI.

See How Clinics Are Using Doctoc's Secure Texting Into Their Daily Clinic Work-Flow

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Advanced Text Messaging Platform a woman using a computer

Advanced Text Messaging Platform For Today's Clinics

Texting is now the preferred method for quick, dependable communications across the globe. Texting in the Healthcare industry is no different but requires a secure platform for privacy and HIPAA compliance. That is exactly what Doctoc's secure patient texting offers.
  • Reliability
    Proven over several years of use by hundreds of users across the country.
  • Efficiency
    Customized routing of messages to meet your clinic's workflow guarantees every message reaches the desired destination promptly.
  • Time Savings
    Not having to wait on hold saves time both for the patients and the clinic staff.
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Secure Texting - Simplified

Over 98% of patients do not use the EMR portals to communicate. We let your Clinic phone number to do the double-duty. Patients simply use your business phone number to send and receive text messages. Secure communications with your Clinic is now as simple as knowing the Clinic phone number!.
  • No need to install yet another App.
  • No more patient portal logins.
  • Communicating using secure texting is convenient and improves staff efficiency.
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Optimized Workflow, Satisfied Patients

Retrieving messages from voice mails bottlenecks workflow. Doctoc eliminates that all-together with easy-to-read transcribed messages for every call. Non-urgent calls can be assigned a work item complete with message recording and transcription ensuring your care team can address patient inquires promptly.
the lady using her laptop infront of her office desk
HIPAA compliant texting to make communicating within your clinic easier for doctors, medical assistants, and clinic staff. Everyone will be connected – whether they work at a desk at the office, from home, or are on the move.

HIPAA Compliant In-Office (Internal) Texting

  • Set up group messaging to facilitate team communication.
  • View and address other Clinic staff messages when necessary to avoid delays in returning patient messages.
  • Escalate important texts with color coding and sounds to mark them as urgent or stat.
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Automated HIPAA Compliant Secure Patient (External) Texting

Fewer than 20% of people listen to voicemails from numbers they don’t recognize. In contrast, over 90% of people read a text message within 3 mins. of receiving it. Patient reminders boost efficiency and improve the patient experience as well. Don’t have your staff waste valuable time playing phone tag with your patients. Use Doctoc Patient Text Messaging and start texting your patients
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Appointment Reminders

  • Fewer Patient No-Shows and Cancellations
  • Better patient compliance and outcomes
  • Safeguards against loss of revenue

Pre-Procedure Instructions

  • ‘Just in time’ bowel prep reminders
  • Pre-formatted & customizable templates
  • Save time, improve revenues with better bowel preps

Procedure Reminders

  • Fewer ‘no-shows and procedure cancellations
  • Allow opportunity to fill any empty procedure slot
  • Better utilization of staff resources

Notify Test Results

  • Send Radiology, Pathology & Lab results to patients
  • Message Read’ confirmation for added assurance
  • Notification records saved in perpetuity 

Text Your Affiliate Clinics, Securely

Healthcare is not provided in a vacuum. Providers need to be able to communicate with other providers - even at other clinics. Doctoc's HIPAA-compliant texting platform enables seamless and secure communication between healthcare providers, facilitating essential collaboration.
  • Invite other clinics or providers and chat securely.
  • Send and receive PHIs including Images, EKG's, and X-rays.
  • Instant communications Improve patient outcomes.
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A Quiet Clinic Is An Efficient, Peaceful Clinic

Incessant ringing of the phones all day long is an exhausting distraction for the providers, staff and patients. With every in- coming phone call, caller is given a choice of talking to the clinic.
  • staff, leaving a transcribed voice mail, or sending a text message.
  • Clinics become quieter, with a calmer working environment.
  • Conversing on a phone call is more likely to be overheard by others in the area. Secure texting eliminates that altogether.
  • Secure Texting can be attended at the first available opportunity without disturbing the staff workflow.

A Complete Administrative Oversight

The Doctoc dashboard gives you visibility on every communication encounter that touches your practice, whether a HIPAA compliant text, patient call or a hospital message. Get a detailed report on how your team is performing on a departmental, and individual level. It will transform your entire Care team.
  • Track staff activities with respect to patient messages and the time taken to complete them.
  • Monitor the handling of all staff communications
  • Gives an opportunity for self-improvement or constructive criticism to improve staff.
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Managing Every Text Is Simpler Than Ever

Cloud-Based Texting

Send and receive patient texts via the web portal or app. Everyone will be connected – whether they work at a desk at the office, from home, or are on the move

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Triage Messages

Prioritize the workflow by escalating important texts with color coding and sounds to mark them as urgent or stat, improving response times and patient safety

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Centralized Inbox

Documents all messages from various sources, including patients, providers, and other healthcare professionals, into a single, unified dashboard and the actions taken by the care team

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Send PHI With Confidence

Doctoc HIPAA-compliant texting enables two-step verification for sharing of private health information with patients

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Clinic Collaboration

Set up group messaging to facilitate team communication. View and address other clinic staff messages when necessary to avoid delays in returning patient messages.

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Swift EMR Transfer

Ensures that all relevant patient communications are documented in the EMR, leading to better informed decision-making and improved patient care

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You Will like Working With Us

14-Day Free Trial & No Binding Contract

We take pride in the quality of our services & are confident that once you experience the Doctoc difference, you’ll never look back.

Affordable Pricing

Along with enhancing your patient communication, well also reduce your drect communication cest. Our cost- effective solutions help you stay on tesk and on budget.

Quick Set Up & Easy Onboarding

From start to finish, average roll-out takes only days! We’ll set up all account essentials & provide tailored guidance to ensure your account is ready to go live.

Our Commitment To Peace Of Mind roll-out

The last few years have taught us adaptability is key. Doctoc’s HIPAA Compliant Phone Service is scalable & adaptable to grow with your practice.

Getting Started Is As Easy As 1-2-3

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We will walk you through the features of our services as many times as necessary.

Customize Your Platform

Select the services that are right for your medical practice. Our competitive pricing, cost-effective solutions and workflow efficiencies will help your clinic stay on budget.

Set Up Your Practice

All we need is your clinic contact information to get started. We'll have your Doctoc account "good-to-go" in just a few days, not weeks We offer a 14-day free trial, and there are NO long-term contracts.

Our Commitment to Peace of Mind

Your clinic's information is protected with comprehensive HIPAA-compliance and end-to-end encryption.
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Frequently Asked Questions

Find Answers in Our FAQ: We understand that you may have questions, and we're here to help. Browse through our Frequently Asked Questions for quick, comprehensive answers to common inquiries about our services, policies, and more. If you don't find what you're looking for, feel free to contact us for further assistance.
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